Postage and Returns
Postage Shipping costs are calculated based on weight and destination, the shipping cost for your particular order can be seen in the shopping cart. If you order by 1pm (Monday to Friday, excluding UK bank holidays), we will aim to ship in stock items the same day. For UK deliveries we ship using a choice of APC, DHL, UPS, FEDEX, Royal Mail Standard Parcels and 1st or 2nd Class Recorded delivery and Special Delivery (where appropriate - Some services have value and weight limitations). For shipping to Northern Ireland, we also offer APC, DHL, UPS, FEDEX and Royal Mail standard parcels service. Deliveries to the Europe and the rest of the World are shipped using a choice of DHL, UPS, FedEx and Royal Mail Airsure/International Signed For (where appropriate - Some services have value and weight limitations). Please note that for all exports to non-EU countries the customer is liable for any import duties and taxes that may be incurred as well as the costs of returning the goods to us. All other non-UK addresses use courier or recorded delivery services and take between 3 to 14 days depending on local services. We currently ship to most countries, although some do have restrictions on type and value of imported goods which may impact on your order being accepted by us. Returns You may need to return a product to us for the following reasons:- a) you are exercising your right of cancellation (see our terms and conditions) Please note that the goods must not have been used, be in pristine condition and be complete with all original and undamaged packing.
b) you have ordered the incorrect item(s)
c) we have sent you the wrong item(s)
d) you have a claim under the terms of the manufacturers warranty. For non warranty cases please ensure that you inform us within 7 days after receiving the goods.
For ALL of the above cases you must first contact us prior to returning the item for what ever reason. No returns of any type will be accepted without prior authorisation.
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